Yesterday morning I ordered some bits and bobs, mostly to do with soldering, from DCC Supplies. The delivery option I chose was ordinary 1st class post, and it said delivery would be in 2-3 working days. Fair enough, I thought.
Even the barrage of e-mails that descended upon me later the same day (welcome message, card receipt, order acknowledgement, order update) didn't prepare me for the surprise of receiving the parcel this morning, less than 24 hours after I'd placed the order. I am impressed.
Excellent service from DCC Supplies
-
- Posts: 287
- Joined: Wed Jul 09, 2008 11:18 am
- Location: Back of beyond, South Wales (Isn't it?)
Excellent service from DCC Supplies
"I fell out of favour with heaven somewhere, and I'm here for the hell of it now." (Kirsty MacColl)
Re: Excellent service from DCC Supplies
ive ordered three decoders from them in the early hours of thursday morning (payday) and they have all three arrived on my doorstep friday morning well packaged,,,,,,,, and i shall be ordering more in the future from them,,,
Milton yard v2.3 N gauge 5.5 x 10ft orbital in a shed
http://www.newrailwaymodellers.co.uk/Forums/viewtopic.php?f=22&t=27618&p=407781#p407781
V2.0,1,2,3 Planning viewtopic.php?f=44&t=29870
http://www.newrailwaymodellers.co.uk/Forums/viewtopic.php?f=22&t=27618&p=407781#p407781
V2.0,1,2,3 Planning viewtopic.php?f=44&t=29870
- Essex2Visuvesi
- Posts: 2357
- Joined: Thu Aug 28, 2008 4:51 pm
- Location: Finland, Finland, Finland!
Re: Excellent service from DCC Supplies
yes, I concur, excellent service and I'll add my reasons for using them
1 website inventory is live... If it says its in stock it is
2 Staff who know what they are talking about very helpful when answering both the telephone and emails
3 Communications regarding orders are clear and unpdated at every stage of the process
4 Keen prices. You might find things cheaper elsewhere but never by much.
5 Postage prices. Always very reasonable, even when posting overseas.
1 website inventory is live... If it says its in stock it is
2 Staff who know what they are talking about very helpful when answering both the telephone and emails
3 Communications regarding orders are clear and unpdated at every stage of the process
4 Keen prices. You might find things cheaper elsewhere but never by much.
5 Postage prices. Always very reasonable, even when posting overseas.
Si quam primum vos operor non successio , impono
The only stupid question is the one I didn't ask
Proud member of the OAM
(Order of the Armchair Modeller
The only stupid question is the one I didn't ask
Proud member of the OAM
(Order of the Armchair Modeller
-
- Posts: 204
- Joined: Tue May 03, 2011 10:01 pm
Re: Excellent service from DCC Supplies
Another example of excellent service here. I got an e-mail that the Lenz USB/LAN interface was in stock, 12 hours later my order was being delivered. Well done, DCC Supplies!
Richard
Richard
- Essex2Visuvesi
- Posts: 2357
- Joined: Thu Aug 28, 2008 4:51 pm
- Location: Finland, Finland, Finland!
Re: Excellent service from DCC Supplies
Another Success story
Ordered Sunday afternoon good despatched Monday, arrived here in Finland Thursday morning
Will be burned fingers at the weekend as I experiment with lighting
Ordered Sunday afternoon good despatched Monday, arrived here in Finland Thursday morning

Will be burned fingers at the weekend as I experiment with lighting

Si quam primum vos operor non successio , impono
The only stupid question is the one I didn't ask
Proud member of the OAM
(Order of the Armchair Modeller
The only stupid question is the one I didn't ask
Proud member of the OAM
(Order of the Armchair Modeller
Return to “Model Railway Shop”
Who is online
Users browsing this forum: No registered users and 2 guests