What do you want from a model railway shop?
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Joined: Sat Sep 24, 2016 11:24 am

Postby muggins » Sat Jan 28, 2017 1:32 pm

After a very unimpressive experience with a wonky module from another supplier, I gave a go. Unfortunately, I hit a problem with the two inexpensive modules I got from them. Fortunately, they were able to sort me out and everything is now sweetness and light (well, at least it is with my electrics!).

Coming from a business which depended far more than most on its customer service, I find most firms nowadays sadly lacking on that front. However, this lot's exceptional. They quite happily went far more than the extra mile to make sure that I was sorted out, even though the problem I experienced was actually down to me, and I am seriously impressed.

Just sayin' ... :)

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Location: London SW19


Postby lozstlouis » Sat Jan 28, 2017 3:31 pm

Good to know.
OO in the loft. Lenz 90 making it go.

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