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modern rail transfers website - RESOLVED

Posted: Thu Jul 05, 2012 2:31 pm
by keith73
Hi all, just some info for anyone wanting transfers for trains be cautious with the modernrailtransfers.webs.com website as the guy there seems very slow.

Im currently repainting am old Hornby class 37 loco into EWS & want some transfers to complete it EWS logo, engine number, TOPS panel, saftey signs etc. As Fox transfers & model master have stopped doing them due to the licensing, I looked elsewhere & found the modern rail transfers site. which looks impressive.
I emailed the owner David Herbert who said he could make what i needed. I paid him £7 using paypal gift option last monday he said he would post the last wed morning, I have still not received them & despite emailing him several times I have not received a reply.

So if anyone is thinking of using this guy please take care, has anyone else had problems with him?????

I still need EWS transfers, has anyone else any idea where I can get some from?
I have included a pic of work so far.

Cheers Keith

I have moderated some of the posters text, we will have to wait a little longer to see if there is a serious problem here.
Geoff T ...... Moderator.

Re: modern rail transfers website - DO NOT USE

Posted: Thu Jul 05, 2012 4:29 pm
by thebritfarmer
Have you tried calling him? There could be many reasons why you have not heard back from him.

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 8:08 am
by keith73
Ive looked on the website & there is no contact address or phone number. When I first emailed him about it he was on holiday & got in touch no bother the last email i got was on tue 26th june stating that he would dispatch the transfers the next day. I have since sent 4 emails & have had no reply. The guy seem genuine in his emails & is a proffessional looking website too. But after i have paid him, which as i gifted the money i have no way of reclaiming through paypal, Ive had no contact after 10 days, I can only assume theft. I hope this is not the case & would prefer to sort it out but if he wont contact me theres nothing i can do.

I started this topic to warn other forum users

cheers Keith

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 10:15 am
by Jack Middleton
This is why the gift function is useless for paying for items.

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 10:43 am
by keith73
yea i know that now lol

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 2:00 pm
by red death
I think you need to relax a little - 10 days is not a lot of time for small manufacturers. If you are not getting a response then possibly he has sent them and they were lost, or he has a technical problem or even worse he is ill. It could literally be any one of 10 things preventing him getting in touch with you.

I would definitely persevere with trying to email him (his email address is on the home page).

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 3:59 pm
by amsie
I used to have this when I done my vinyls. If I didnt have an order out within days I would get slated on internet forums.

He might have a full time job/family commitments and god forbid, maybe even a life???

This is why I gave up the vinyls.

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 4:02 pm
by Bufferstop
amsie you beat me to it, and provided an example of just what might happen.

It's important to realise that many traders who offer the highly specialised bits and pieces we want, are one man bands, doing everything themselves. They may well be doing it in addition to having a full time job, or piggybacking it on to a business which they run, which happens to have the equipment to produce what we need. In the first case they are likely to give a lower priority than might be expected to answering emails about jobs in progress. The guy with the business is probably producing the railway stuff "on the margin". In which case he can only produce the stuff when his workshop isn't doing work for his primary customers, ie overtime and weekends, if he's got, and wants to keep, a family then there's a limit to the amount of time he has available. So the railway jobs can only get done when both he and the equipment are free, and if you've never had a business of your own believe me spare time is a scarce commodity.
The likes of Amazon et. al. have distorted our thinking on distance selling. Until recently mail only and phone/mail companies would often quote delivery times of between 14 and 28 days for routine stock items. So go easy on the little guys, a lot of them aren't in it for the money, they are doing it as a service to fellow modellers, because a) they can, and b)it's doubtful any one else would.
John W
aka Bufferstop.

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 4:08 pm
by poliss
A business, no matter how small, must put a physical address on their website by law. It's not optional.
To be completely accurate, the new Citizens Advice website which has taken over from the Consumer Direct website says, "If you pay any money before the goods are delivered, the seller must also give you their full postal address. This information must be written and can be in a letter, fax, e-mail or on the website;..."

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 5:04 pm
by keith73
Didn't know that a website had to put up an address by law.
I understand having to wait etc but it's not on especially for a business however small to ignore customers. To ignore all my emails for the past 10days. It takes a minute to send a quick email no matter how busy you are. If you don't have the time to run a business on the side of your main business you should not do it

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 6:35 pm
by Bufferstop
keith73 wrote: If you don't have the time to run a business on the side of your main business you should not do it

Like I said Keith, if he doesn't do it then probably nobody else would. Over the last 50 years some of the things we have come to expect to be provided for our hobby just will never make economic sense. That there are people who will never the less go ahead and produce them on a small scale, is a fact for which we should be very grateful. I suspect many do little more than cover their costs so we should not expect them to meet the levels of efficiency that large profitable enterprises do. The fact that some do, and even exceed our expectations is a bonus we should not take for granted.
John W
aka Bufferstop

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 8:25 pm
by Phipps
I waited nearly 2 months for some Overhead Warning (red/white) symbols(those found on the late 60s/early 70s blue diesels) that were delayed by the manufacturer.This meant that MJE could not supply straight away either,but my patience was rewarded.

Re: modern rail transfers website - DO NOT USE

Posted: Fri Jul 06, 2012 10:30 pm
by Dad-1
I've had a look at the site
He clearly states he's in full time work - as a train driver !
It is quite a well presented web site and as he also get's weathering done I assume it's
a couple of friends who are using skills & knowledge to play trains with a small 'return'

He's in Wales and looking at the work that's gone into the site for low value products
I doubt that he's in it for conning money out of modellers. So why has he not replied ?
Curious, but gentle chasing is probably the best way. Getting too ratty is quite likely
to just get your request left pending for a while ?

If you've heard nothing in another 7 days shout again and we'll see what can be done.

Geoff T.

Re: modern rail transfers website - RESOLVED

Posted: Sat Jul 07, 2012 11:22 am
by keith73
All sorted with the transfers. Cheers Geoff for emailing the website, he got intouch yesterday to say that he hadn't been getting my emails for some reason must b lost in cyberspace, lol. Transfers arrived this morning and are excellent quality. Just took longer than I thought as he said he was gonna post them last wed.
Will use him again despite the mix up.

Keith

Re: modern rail transfers website - DO NOT USE

Posted: Sat Jul 07, 2012 2:22 pm
by Bufferstop
Keith
Do the guy a favour, edit the title of your original post to say resolved. That way it will show as resolved in the index page. If the guy is relying on a connection like ours used to be emails going adrift is quite normal.
John W
aka Bufferstop