Heljan Lion

Discuss Heljan Model Railway products and related model railway topics here.
LittleSkink
Posts: 102
Joined: Tue Oct 13, 2015 9:39 pm

Re: Heljan Lion

Postby LittleSkink » Wed Nov 18, 2015 10:00 am

cumiasin - really feel for you on this purchase. It seems that some retailers think it is okay to treat customers in this shoddy manner

I once bought my mum an expensive cafe style sandwch maker for her birthday, she was really chuffed with it when unwrapped and then horrified to find cheese all over the innards! Never shopped there again

Guess there is no way of knowing if there was intent or just laziness in the retailer actions but I for one would be much more wary of using them from now on because I think its really poor way to treat your customers - especially enthusiast customers in a hobby where we want, and hope, everything to be perfect

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Bufferstop
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Location: Bottom end of N. Warks line

Re: Heljan Lion

Postby Bufferstop » Wed Nov 18, 2015 10:39 am

Can I make a point that may help those who think they are being dumped on from afar. Even if you are charged the overseas(less VAT) price the transaction still took place in the UK. UK sales practices are subject to scrutiny by the local Trading Standards Office. They rarely need to use their powers to fine or prosecute as their inquiries can be a far greater pain in the proverbial for any trader. Tot up the number of instances of "falsely sold as new" put out an appeal for any UK instances, and if you get none or a minimal response, send your findings to the traders TSO. Like HMRC and Public Health dealing with them can cost a fortune in terms of lost manhours. Worth a shot
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Bigmet
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Joined: Tue Aug 14, 2007 2:19 pm

Re: Heljan Lion

Postby Bigmet » Wed Nov 18, 2015 11:20 am

If you fancy trying the Trading Standards approach. http://liverpool.gov.uk/business/tradin ... rds-issue/

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cumiasin
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Joined: Tue Nov 17, 2015 2:49 am

Re: Heljan Lion

Postby cumiasin » Mon Dec 28, 2015 6:34 am

Bigmet wrote:If you fancy trying the Trading Standards approach. http://liverpool.gov.uk/business/tradin ... rds-issue/


thanks for all kind reply .. luckily that I'm paying via paypal on ehattons (no need to creating account), already open dispute on Ebay and asked for half refund and I'm still keping the loco

anyway still hoping that ehattons still have good intentions on shipping the right item (new one), and now 2 of my order still on shipping process and 1 still not yet shipped :(

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Black-Marlin
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Re: Heljan Lion

Postby Black-Marlin » Mon Jan 04, 2016 9:43 pm

A dangerous loco, this - I discovered that owning it meant that I came away from my local model railway exhibition with five maroon Hornby Hawksworths and a maroon Bachmann Mk1 RFO...!

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Black-Marlin
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Re: Heljan Lion

Postby Black-Marlin » Sun Feb 07, 2016 7:53 pm

Image

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Bufferstop
Posts: 10413
Joined: Thu Mar 11, 2010 12:06 pm
Location: Bottom end of N. Warks line

Re: Heljan Lion

Postby Bufferstop » Sun Feb 07, 2016 11:50 pm

Ah but it is a magnificent looking beast. I was on a train coming into Birmingham New Street late one evening in 1961/2 and it was waiting on the Proof House flyover for a path through the station, lit only by the street lights some 30 feet below, a ghostly apparition as they only sent it out after dark for a circular tour via the Soho and Handsworth chords and back home via New Street. It was another couple of months before I found out what it was.
Growing old, can't avoid it. Growing up, forget it!
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