Bachmann class 37

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aldothenoo
Posts: 51
Joined: Tue Jan 08, 2008 6:37 am

Bachmann class 37

Postby aldothenoo » Sat Jun 22, 2019 11:31 pm

Hi guys I have a bachmann class 37 europhoneix and it has a loud screeching noise when running in both directions. I've tried lubricants but sadly to no avail. Can anyone suggest anything . Ive took the body off and had a look and everything looks fine. It runs fine but the noise is incredible. It has DCC sound but you can hardly hear it due to the noise. Any feedback would be greatly appreciated. Thank you Alan

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SRman
Posts: 996
Joined: Fri Oct 03, 2008 2:26 am

Re: Bachmann class 37

Postby SRman » Sun Jun 23, 2019 4:56 am

I haven't experienced this with a Bachmann 37, but the first Hornby 09 exhibited a similar screech, which actually came from the idler gear in the gear tower.

It will require you to remove the 37 body to try to focus on exactly where the sound is coming from (turn off the DCC sound too). Logical places for such a sound are the motor bearings, the bearings at the other ends of the drive shafts where the worm gears and shafts go through the top of the gear tower on each bogie, or possibly in the gears going down the towers. You could also check the axles and electrical pickups (if they are the wiper type) to see if anything there is contributing to the sound (there may possibly be more than one source combining to make the racket).

It's really a process of elimination.

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Roger (RJ)
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Joined: Tue May 29, 2007 2:59 pm
Location: Nottingham, UK.

Re: Bachmann class 37

Postby Roger (RJ) » Sun Jun 23, 2019 7:34 am

If it's new, return it to the supplier for replacement or refund. It's faulty.

aldothenoo
Posts: 51
Joined: Tue Jan 08, 2008 6:37 am

Re: Bachmann class 37

Postby aldothenoo » Sun Jun 23, 2019 9:37 am

I've a few bachmann 37s but this thing sounds like it's going to take off. It sounds like when you were a kid and you put paper on the spokes of your bike wheels then peddled faster and faster the noise got louder. I'll have a look under the body and see. I did try this last night but everything is all incased in nowadays. I've read a few stories where bachmann just sent it back to you saying it's running fine I don't think there customer service is very good. Anyway thanks for the feedbacks

Sails
Posts: 90
Joined: Thu May 26, 2016 10:34 pm

Re: Bachmann class 37

Postby Sails » Sun Jun 23, 2019 10:56 am

Roger (RJ) wrote:If it's new, return it to the supplier for replacement or refund. It's faulty.


Would agree with Roger, best thing is to get a refund or a replacement, its clearly not not working correctly and if you go opening it up and possibly marking it or otherwise voiding any warranty then its not worth it.

Mark

Bigmet
Posts: 6799
Joined: Tue Aug 14, 2007 2:19 pm

Re: Bachmann class 37

Postby Bigmet » Sun Jun 23, 2019 6:44 pm

aldothenoo wrote:...I've read a few stories where bachmann just sent it back to you saying it's running fine I don't think there customer service is very good...

Don't be put off by such accounts. Your contract is with the retailer in any case: just tell them in your opinion it is not of merchantable quality because the mechanism noise drowns out the sound effects. That's a pretty clear argument of 'it doesn't perform in a way that would meet a reasonable customer's expectations': having paid for the DCC sound option you expect to hear the DCC sound! You will know whether the retailer is worthy of your custom by their response.


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