Hattons

What do you want from a model railway shop?
spudfan
Posts: 14
Joined: Sun Jan 21, 2007 5:03 pm
Location: ireland

Hattons

Postby spudfan » Thu Jan 03, 2008 12:06 pm

I live outside the UK and use Hattons a lot.They have a very large range of stock and their service is excellent.Their returns policy is also excellent.
I do not have a local shop.My nearest would involve a 350 mile round trip.The selection is very small so I buy from Hattons.I have also bought from Rails and can't fault them.I buy from whoever has what I need.I did try someone else for stuff but the service was not great so I never went back.As I said earlier Hattons are very good to deal with.

User avatar
Zunnan
Posts: 1213
Joined: Mon Dec 03, 2007 2:54 pm
Location: On the cusp of spaghetti...B23

Postby Zunnan » Thu Jan 03, 2008 1:21 pm

I use Hattons almost exclusively for mail order as I find them by far the more user friendly site. As has been said, they only advertise what they actually have in stock at the time so you don't have to wait weeks to get something. Longest I've ever had to wait was when I ordered late on a Saturday night, but I still had my Class 44 in hand by Wednesday. Saying that, I do spend some time in St Helens with the other half as well, which is only down the road from them (pretty good shop too!), so I could pop into the shop itself if I ever had any problems and deal with them directly, which I haven't needed to yet; apart from the Dapol 9F (which Dapol want to see for themselves so its going back there instead of back to Hattons). :wink:

Undereaves
Posts: 34
Joined: Sat Dec 29, 2007 10:36 am
Location: Yorkshire

Postby Undereaves » Wed Jan 09, 2008 1:31 pm

Despite my lack of love for their site, I decided to go ahead and order from Hattons as they seem to get generally good reports. I'm a bit disappointed really. I ordered last Wednesday evening, got a reply saying they try to despatch within one working day. Next I hear is a message sent yesterday telling me some bloke featured on their website dispatched my items that day. Six days later! All the items were supposedly in stock. Not that I'm surprised. This seems to be the way with online hobby shops.

User avatar
dynamite25
Posts: 498
Joined: Tue Feb 22, 2005 10:55 pm
Location: cheshire,uk
Contact:

Postby dynamite25 » Wed Jan 09, 2008 2:01 pm

I have ordered £173 worth of track from hattons but I know that they will be backed up with orders that they got over the christmas and new year period,so orders made in the last week or so will take time to be sent out so don't worry you should have it today or tomorrow if it was posted yesterday.
Click here to see my Progress with my Scalextric Hobby Progress updated (17/09/07)


R.I.P Sam our very much loved family pet dog who sadly passed away on the 3/6/2010 early hours in the morning in my mums arms on route to the vets.

User avatar
Chuffer Chuff
Posts: 528
Joined: Tue Aug 28, 2007 6:55 pm
Location: Warwickshire, West Midlands (Near The GWSR)

Postby Chuffer Chuff » Wed Jan 09, 2008 2:16 pm

I agree, there will be quite a significant backlog due to Hatton's popularity!
"You only get one chance in life, so make the most of it!"

User avatar
Metadyneman
Posts: 1128
Joined: Wed Apr 11, 2007 9:09 am
Location: Portslade-by-Sea East Sussex

Postby Metadyneman » Wed Jan 09, 2008 2:40 pm

undereaves wrote:Next I hear is a message sent yesterday telling me some bloke featured on their website dispatched my items that day. Six days later!


I must admit this is very unusual for Hattons. I get most of my new model railway equipment from them and items ordered are usually picked & packed by "some bloke" within a day of me ordering it. The only time I suffered a real delay was when the postal strike was on in the Liverpool area which crippled Hattons to the point of them using "citylink" next day service at no extra cost for all their deliveries.

I guess it is down to how desperate you are to receive your order. The guaranteed next working day delivery offered by Hattons is the best way to order if you want your item that badly. I often find a quick phonecall to them can also speed thigs up a little if you are disattisfied or you think something might have gone wrong. It's also nice to speak to a person sometimes too instead of just waiting for nothing to happen and can often end up with positive results :-)

I do think that we are all too quick to moan at slow delivery when in days of old any mail order company used to slap a "please allow 21 days for delivery" clause on their orders. Hattons do say "they aim to dispatch within a day" but an aim is not a promise so again there is no real cause to grumble.
A voice from the distance said unto me "Smile, things could be worse" so I smiled and lo, things did get worse!

User avatar
sishades
Posts: 1004
Joined: Sat Feb 24, 2007 8:08 pm
Location: Burston Norfolk

Postby sishades » Wed Jan 09, 2008 6:17 pm

I placed an order for some fishplates last Friday. Still waiting ahem!
High towards the far post,Howard with a header,Hes done it!Steve Howard has scored for Leicester City,Bedlam here at the Walkers Stadium. the Leeds United players are flat out on the turf in utter despair. Leicester City are going to win again

User avatar
redline41190
Posts: 554
Joined: Fri Mar 16, 2007 6:37 pm
Location: United States-Florida, Cymru (Wales...)
Contact:

Postby redline41190 » Thu Jan 10, 2008 1:55 am

i ordered My B1 on the 7th and i havent gotten a "picking slip packed" notice yet :cry: it takes long enough to get packages to the USA already :cry: but i must say that hattons has the best service i've ever had :D
There are two ways to do things... The Great Western way, and the wrong way.

User avatar
chrisalddin
Posts: 275
Joined: Wed Nov 08, 2006 6:49 pm
Location: in surrey some ware.

Postby chrisalddin » Thu Jan 10, 2008 2:54 am

this is not
NOT NOT NOT like Hattons at all!

this is all-most unknown for Hattons...

what i got to say is call them!
from inside the uk 0151 733 3655
from outside the uk 44 (0) 151 733 3655

i believe you do not use the 0 in the ( ) from outside uk.

last year when i had a problem with a DCC decoder chip. Hattons bent over backwards to get it shorted!

tune out that hornby DCC system don't like some of the Bachmann Chips

any how. if you call them you should find out why it is so slow right now.

Hattons may i am not saying Hattons will just that Hattons MAY give some compensation for the delay!
This Hobby is going to make me pennyless :wink: :roll:
My layout. Lots of work done update 29/2/2008 New img's!

User avatar
redline41190
Posts: 554
Joined: Fri Mar 16, 2007 6:37 pm
Location: United States-Florida, Cymru (Wales...)
Contact:

Postby redline41190 » Thu Jan 10, 2008 3:02 am

what about emailing them? i dont particularly want to run up a huge phone bill with my moms phone :P
There are two ways to do things... The Great Western way, and the wrong way.

sol
Posts: 34
Joined: Wed Jan 03, 2007 1:46 pm
Location: South Australia

Postby sol » Thu Jan 10, 2008 3:10 am

I had ordered something from Hattons Dec 21 just before xmas & with no packing/posting e-mail, I contacted them & they had decided to hold off on overseas orders as they would have been stored at the Courier Depot over Xmas & they, Hattons, did not want that in case of theft, etc,
They got started on the O/S about dec 27 so things shoi be moving soon - I got one lot that was packed & posted Dec 22 2 days ago.
regards
Ron Solly

User avatar
redline41190
Posts: 554
Joined: Fri Mar 16, 2007 6:37 pm
Location: United States-Florida, Cymru (Wales...)
Contact:

Postby redline41190 » Thu Jan 10, 2008 3:21 am

well then they have a huge backlog of o/s and im at the end :P i'll still email them to see where the list stands
There are two ways to do things... The Great Western way, and the wrong way.

User avatar
chrisalddin
Posts: 275
Joined: Wed Nov 08, 2006 6:49 pm
Location: in surrey some ware.

Postby chrisalddin » Thu Jan 10, 2008 10:42 am

sol wrote:I had ordered something from Hattons Dec 21 just before xmas & with no packing/posting e-mail, I contacted them & they had decided to hold off on overseas orders as they would have been stored at the Courier Depot over Xmas & they, Hattons, did not want that in case of theft, etc,
They got started on the O/S about dec 27 so things shoi be moving soon - I got one lot that was packed & posted Dec 22 2 days ago.


now that sounds more like some think Hattons will do...

not sending so it lowers the odds of it being left in a Courier Depot.
there for removed the odds of the item getting lost or stolen.
This Hobby is going to make me pennyless :wink: :roll:

My layout. Lots of work done update 29/2/2008 New img's!

User avatar
Chuffer Chuff
Posts: 528
Joined: Tue Aug 28, 2007 6:55 pm
Location: Warwickshire, West Midlands (Near The GWSR)

Postby Chuffer Chuff » Thu Jan 10, 2008 3:50 pm

I was going to order some Bachmann coaches from them, but I think I'll leave it for at least another week so more of the backlog's sorted!

Usually if I order something from them in the morning, its normally packed by the evening! I do agree, very unlike them! :wink:
"You only get one chance in life, so make the most of it!"

Undereaves
Posts: 34
Joined: Sat Dec 29, 2007 10:36 am
Location: Yorkshire

Postby Undereaves » Thu Jan 10, 2008 4:20 pm

Bit of a bugger that I didn't get typical service. This was a trial as much as anything, although I needed track. Think I'll buy most of my stuff from Wakefield Model Centre, in person. Bit of a trek, but a enjoyable buying experience.

Btw my track turned up today. Just laying it out on my boards. Getting more sense of how it will look.


Return to “Model Railway Shop”

Who is online

Users browsing this forum: No registered users and 1 guest