Hattons

[MPenny]

MPenny. One question, did you actually ever go on the old eHattons site? It was exactly the same! The only differance now is the site is mostly displayed using flash.

Yeah, but there a few nice touches here and there, like the ability to search through era etc, and I still think the fact that they unbox things and take pictures at all angles is a great way of displaying the model, particularly with stuff like Skaledale where a Hornby catalogue image really isn't good enough.

[budmanuk]

Ok. I'll give you the new feature of searching by era is great , I noticed that too. But they have always unboxed stock and taken pictures at multiple angles, which I agree is very good indeed!

[budmanuk]

I placed another order with Hattons today. A Dapol 9f with some farish limited edition mineral wagons . I'll see how quickly these turn up.
I think I'll need to get some help soon, this is worse than a gambling addiction!

[slot.jockey]

Ok. I'll give you the new feature of searching by era is great , I noticed that too. But they have always unboxed stock and taken pictures at multiple angles, which I agree is very good indeed!

I agree bit it looks like they have stopped the era thing

[budmanuk]

No you can still search by Era.

[budmanuk]

Ok folks update on the slow order completion front. I placed an order last Wednesday, still no sign of it being packed on the Sunday so I called them up. The assisstant on the phone explained to me, Hattons have stopped packing orders over the weekend because they are too quiet, so they are saving up the orders for staff to pack during the week. I presume this must be causing a backlog during the following week. Hmm... My order (which was for my birthday on Saturday) still hasn't been packed!!

[I'll_be_in_the_loft]

I'm not sticking up for Hattons here as I would pass the same comment no matter who you were dealing with but, isn't it a bit harsh expecting someone to deliver within 3 days unless you pay the extra for a priority order/next day delivery? Ok, so some may manage it but I don't think it's fair to expect the order to be delivered in such a short space of time.

[ChrisWV10]

I wouldn't necessarily expect premium rate delivery however, I would expect that once my credit/card debit card has been charged the goods will be dispatched.

I placed an order on Sat 28th and within a couple of hours received an email saying my card had been charged. However the goods were not sent until Thursday. That's not acceptable in my view. No other quibble with Hattons, but if they're so quiet, it shouldn't take so long to send stuff out.

They may not have as good prices, but I'm doing more buying with Osborns and Kernow - an order I placed with Osborns (cheaper than Hattons too!) on the Wednesday evening, was sent Thursday and received on Friday. That's the way to retain customers. Similar experience with Kernow.

[Thunderbird]

I was in Hattons about a month ago and they only had 1 computer that was working the stock system. The chap i spoke to there told me that they were having a problem with their servers and had spent the day re-booting the system but that hadn't solved the fault. they couldn't get an engineer out until the next week to sort the problem. He also admitted that they were getting alot busier via the internet and over the weekend the orders were pilling up. The chaps and chapesses that work there always seem to be busy when i've visited during the week, especially when they get a delivery. Not sure if they are still experiencing problems but it could account for some of the delays you have had.

[bigbob]

Well i`m not overly impressed so far with them! Put an order in last Monday, had an email Friday to say it had been picked. No email to say it has been posted or my card charged as yet so not the best service i`ve had.

Bob

[budmanuk]

I'm not sticking up for Hattons here as I would pass the same comment no matter who you were dealing with but, isn't it a bit harsh expecting someone to deliver within 3 days unless you pay the extra for a priority order/next day delivery? Ok, so some may manage it but I don't think it's fair to expect the order to be delivered in such a short space of time.

I'm sorry but in general, no matter what I may be buying or whom I may be dealing with and regardless of the type of postage, when I place an order I expect it to be sent that day or the next. Not at any time up to a week later.

[sishades]

Considering that Hattons are the number 1 seller of chuff chuffs in this country and more than likely the cheapest, waiting a few days is perhaps to be expected.

[bigbob]

2-3 days maybe, a week is just too long for a mail order company.

Bob

[ste234]

I have always had good service from hattons, sent a DMU back coz it had a dodgy motor and they posted another straight out, was well pleased
Cheers,
Ste.

[rmg1919]

I have started to go off Hattons. Phoning them up really makes you wonder... customer service... seems entirely non-existent. I think I shall be switching to someone else... even if it means paying a bit more.