AC Models

What do you want from a model railway shop?
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cumiasin
Posts: 7
Joined: Tue Nov 17, 2015 2:49 am

AC Models

Postby cumiasin » Wed Apr 12, 2017 3:32 am

anyone has experience buying online or direct purchase to this store?

AC Models
Clive Osborne
7 High Street
eastleigh
Hampshire
so50 5lb
United Kingdom
Phone:02380|610100
Email:oztrackamo@aol.com

I'm from Indonesia and bought hornby R1169 from eBay (item number 152469933468) described as new but when arrive I checked this item is not new at all, is this model shop true exist?

ebay 152469933468.png
ebay seller page with item description
ebay 152469933468.png (932.38 KiB) Viewed 506 times
Attachments
P_20170411_003218.png
inside the cab
P_20170411_003218.png (256.89 KiB) Viewed 492 times
P_20170411_003157.png
cab chair
P_20170411_003157.png (212.99 KiB) Viewed 492 times
P_20170411_003129.png
clear window
P_20170411_003129.png (225.45 KiB) Viewed 492 times
P_20170411_001907.png
smoke shade
P_20170411_001907.png (178.96 KiB) Viewed 492 times
Last edited by cumiasin on Wed Apr 12, 2017 10:05 am, edited 1 time in total.

User avatar
SRman
Posts: 840
Joined: Fri Oct 03, 2008 2:26 am

Re: AC Models

Postby SRman » Wed Apr 12, 2017 9:02 am

I have bought a number of items off this shop, both directly from the online shop and from their eBay shop. They are quite reputable but occasionally do make mistakes - like the rest of us, they are human!

The one mistake was an error in the description of a tender I bought off the eBay store, where it was described as a Clan Line tender chassis when it was, in fact, a Clan tender chassis. That one extra word made a lot of difference, with Clan Line being a Merchant Navy and a Clan being a BR Standard class 6 locomotive. They apologised and refunded my costs, and because I am in Australia, said keep the incorrect item anyway, being cheaper for them than paying for me to post it back. There were no MN tender chassis in stock to send as a replacement, but I was not out of pocket and I think the resolution was entirely satisfactory for me - they did the honourable thing.

8)

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ElDavo
Posts: 544
Joined: Thu Oct 18, 2007 1:52 pm
Location: Winchester, UK
Contact:

Re: AC Models

Postby ElDavo » Fri Apr 14, 2017 9:37 am

They are a reputable model shop and I haven't heard anyone having problems. Contact them, I'm sure they will resolve any issues.

Cheers
Dave ( no connection just a satisfied local customer)

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Bufferstop
Posts: 9875
Joined: Thu Mar 11, 2010 12:06 pm
Location: Bottom end of N. Warks line

Re: AC Models

Postby Bufferstop » Tue Apr 18, 2017 1:57 pm

I've bought a number of spare parts and the like, no problems, not heard any complaints about them. So could this be a genuine mistake, or perhaps had it simply been in stock a long time and been handled to much?
Growing old, can't avoid it. Growing up, forget it!
My Layout, My Workbench Blog and My Opinions

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cumiasin
Posts: 7
Joined: Tue Nov 17, 2015 2:49 am

Re: AC Models

Postby cumiasin » Tue Apr 25, 2017 3:07 am

problem solved, money refunded


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