AC Models

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AC Models

Postby cumiasin » Wed Apr 12, 2017 3:32 am

anyone has experience buying online or direct purchase to this store?

AC Models
Clive Osborne
7 High Street
so50 5lb
United Kingdom

I'm from Indonesia and bought hornby R1169 from eBay (item number 152469933468) described as new but when arrive I checked this item is not new at all, is this model shop true exist?

ebay 152469933468.png
ebay seller page with item description
ebay 152469933468.png (932.38 KiB) Viewed 794 times
inside the cab
P_20170411_003218.png (256.89 KiB) Viewed 780 times
cab chair
P_20170411_003157.png (212.99 KiB) Viewed 780 times
clear window
P_20170411_003129.png (225.45 KiB) Viewed 780 times
smoke shade
P_20170411_001907.png (178.96 KiB) Viewed 780 times
Last edited by cumiasin on Wed Apr 12, 2017 10:05 am, edited 1 time in total.

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Re: AC Models

Postby SRman » Wed Apr 12, 2017 9:02 am

I have bought a number of items off this shop, both directly from the online shop and from their eBay shop. They are quite reputable but occasionally do make mistakes - like the rest of us, they are human!

The one mistake was an error in the description of a tender I bought off the eBay store, where it was described as a Clan Line tender chassis when it was, in fact, a Clan tender chassis. That one extra word made a lot of difference, with Clan Line being a Merchant Navy and a Clan being a BR Standard class 6 locomotive. They apologised and refunded my costs, and because I am in Australia, said keep the incorrect item anyway, being cheaper for them than paying for me to post it back. There were no MN tender chassis in stock to send as a replacement, but I was not out of pocket and I think the resolution was entirely satisfactory for me - they did the honourable thing.


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Re: AC Models

Postby ElDavo » Fri Apr 14, 2017 9:37 am

They are a reputable model shop and I haven't heard anyone having problems. Contact them, I'm sure they will resolve any issues.

Dave ( no connection just a satisfied local customer)

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Re: AC Models

Postby Bufferstop » Tue Apr 18, 2017 1:57 pm

I've bought a number of spare parts and the like, no problems, not heard any complaints about them. So could this be a genuine mistake, or perhaps had it simply been in stock a long time and been handled to much?
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Re: AC Models

Postby cumiasin » Tue Apr 25, 2017 3:07 am

problem solved, money refunded

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