Model Shops I have been to...

What do you want from a model railway shop?
georgehgv
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Model Shops I have been to...

Postby georgehgv » Wed Oct 31, 2012 7:34 am

It seems that all the model shops I have visited treat the Customer like a spider views a fly in it's web!

They watch like a hawk while you browse making you feel uncomfortable and if you dare to pick up a box to have a closer look they go into overdrive in case you are going to nick it or damage it. No friendly offer of help, are you looking for something in particular? etc.

By the way I am a respectable 61 year old not carrying a swag bag and without hooped vest or hoody.

How do they expect to make a sale when treated like this?

Does this sound familiar to you as well.

Geo
Enjoying the ride playing trains like never before. Building a model railway but not too specialised.

b308
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Re: Model Shops I have been to...

Postby b308 » Wed Oct 31, 2012 8:39 am

The trouble with many model railway shops is that they are run on a shoestring and can't afford for people to nick stuff. Also much of the stock is "open" on display and so easily taken. I doubt any of them have an allowance for "shop lifting theft" like most High Street stores have...

Therefore, if they don't know you, they'll keep their eye on you, just as I probably would if I were in their position... Once they know you and know you are genuine they won't bother... It's a fact of life these days and I just live with it... Can't say I blame them...

As for "I am a respectable 61 year old not carrying a swag bag and without hooped vest or hoody" I am a passenger guard on the railways and have found over the years that other than the scruffy druggy there is no "typical" fare dodger, the elderly are just as bad as the young at trying to fiddle the system and get away with not paying... As for the "suits" ("respectable businesspersons"), they are the worst! :wink:

daveaus
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Re: Model Shops I have been to...

Postby daveaus » Wed Oct 31, 2012 8:44 am

Being based in Canberra, Australia my only experience in "on-line" and I must say the two I deal with the most eHattons and Model Railways Direct have both treated me very well.

Dave

georgehgv
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Re: Model Shops I have been to...

Postby georgehgv » Wed Oct 31, 2012 9:17 am

b308 wrote:The trouble with many model railway shops is that they are run on a shoestring and can't afford for people to nick stuff. Also much of the stock is "open" on display and so easily taken. I doubt any of them have an allowance for "shop lifting theft" like most High Street stores have...

Therefore, if they don't know you, they'll keep their eye on you, just as I probably would if I were in their position... Once they know you and know you are genuine they won't bother... It's a fact of life these days and I just live with it... Can't say I blame them...

As for "I am a respectable 61 year old not carrying a swag bag and without hooped vest or hoody" I am a passenger guard on the railways and have found over the years that other than the scruffy druggy there is no "typical" fare dodger, the elderly are just as bad as the young at trying to fiddle the system and get away with not paying... As for the "suits" ("respectable businesspersons"), they are the worst! :wink:


Maybe, but if you don't feel welcome or comfortable how many trips should you make back?
Enjoying the ride playing trains like never before. Building a model railway but not too specialised.

b308
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Re: Model Shops I have been to...

Postby b308 » Wed Oct 31, 2012 9:23 am

As I said I live with it, I usually find that when I've been there a time or two and they recognise me that I don't have the problem... If it's a shop outside my area I just live with it... Life's too short to get all wound up about such things...

There are some model shops who are run by some rather "strange" people and it can feel uncomfortable in their shop, but it's also true that modelling in general has it's fair share of weirdos as well! :wink:

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Essex2Visuvesi
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Re: Model Shops I have been to...

Postby Essex2Visuvesi » Wed Oct 31, 2012 9:26 am

When I walk into my local model shop in Tampere I get a cup of coffee while he calls his travel agent :lol:
Si quam primum vos operor non successio , impono

The only stupid question is the one I didn't ask

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georgehgv
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Re: Model Shops I have been to...

Postby georgehgv » Wed Oct 31, 2012 9:49 am

Think I will stick to online purchasing, probably cheaper without being sidetracked and tempted and certainly a more worthwhile cause than being eyed up as a potential thief. I used to have a shop and didn't view people with contempt and suspicion, in fact as Essex says I used to offer tea or coffee.
Enjoying the ride playing trains like never before. Building a model railway but not too specialised.

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Bufferstop
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Re: Model Shops I have been to...

Postby Bufferstop » Wed Oct 31, 2012 10:24 am

Try initiating a conversation as you go in. Something like "Hi, mind if I have a look around? I've seen your add in ____ thought I'd have a look whilst I was passing." If it's a one man outfit and you are the only person in the shop, it's very difficult not to become the object of his attention. It can backfire however, you can end up getting the owners life story and a breakdown of his latest trading accounts. Discovered that the lady minding the shop in Surrey grew up in the next village to where I live in Warwicksire :)
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daveaus
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Re: Model Shops I have been to...

Postby daveaus » Wed Oct 31, 2012 10:40 am

eHattons got another two orders tonight and I had to make my own coffee :roll:

Dave

georgehgv
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Re: Model Shops I have been to...

Postby georgehgv » Wed Oct 31, 2012 10:43 am

daveaus wrote:eHattons got another two orders tonight and I had to make my own coffee :roll:

Dave


model railway loft got more orders and I got a discount from my own settee, no postage fee and the postie keeps busy :P
Enjoying the ride playing trains like never before. Building a model railway but not too specialised.

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Essex2Visuvesi
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Re: Model Shops I have been to...

Postby Essex2Visuvesi » Wed Oct 31, 2012 10:55 am

georgehgv wrote:Think I will stick to online purchasing, probably cheaper without being sidetracked and tempted and certainly a more worthwhile cause than being eyed up as a potential thief. I used to have a shop and didn't view people with contempt and suspicion, in fact as Essex says I used to offer tea or coffee.


I find shopping online worse for being sidetracked.
My worst habit is buying extra bits I dont really need just to make the postage price worthwhile :oops:
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bike2steam
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Re: Model Shops I have been to...

Postby bike2steam » Wed Oct 31, 2012 11:00 am

It depends on how the person behind the counter perceives your attitude. Whenever I walk into a model shop, if the person behind the counter isn't busy, I immediately strike up a conversation, it's amazing how people relax when in a discussion. otherwise I totally agree with 'b308'.

Paul Mays - former owner of Motorail Books of Bournemouth

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Essex2Visuvesi
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Re: Model Shops I have been to...

Postby Essex2Visuvesi » Wed Oct 31, 2012 11:03 am

bike2steam wrote:It depends on how the person behind the counter perceives your attitude. Whenever I walk into a model shop, if the person behind the counter isn't busy, I immediately strike up a conversation, it's amazing how people relax when in a discussion. otherwise I totally agree with 'b308'.

Paul Mays - former owner of Motorail Books of Bournemouth


Ah Bournemouth..... where even the shop windows are bi-focal :D
Si quam primum vos operor non successio , impono

The only stupid question is the one I didn't ask

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b308
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Re: Model Shops I have been to...

Postby b308 » Wed Oct 31, 2012 12:50 pm

Didn't know you owned that shop Paul, I used to go in quite regularly when we had our PNBs down there, used to be good for picking up some odd books on foreign railways and browsing the secondhand downstairs... Also visited that model shop further along the road... Not been out of the station for years as all our PNBs are now at Reading...

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bike2steam
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Re: Model Shops I have been to...

Postby bike2steam » Wed Oct 31, 2012 1:03 pm

b308 wrote:Didn't know you owned that shop Paul, I used to go in quite regularly when we had our PNBs down there, used to be good for picking up some odd books on foreign railways and browsing the secondhand downstairs... Also visited that model shop further along the road... Not been out of the station for years as all our PNBs are now at Reading...


Oh yes, and quite enjoyed it, and still miss it. I was blessed with a large regular clientele, of which a big proportion were railway employee's, with some well known 'names' in the industry. The shop up the road being Derek Purkiss ( Dodgey Derek to some) ' Bournemouth Model Centre', an excellent shop, with a knowledgeable proprietor, as long as you can go along with his quirky sense of humour :?

Oh 'Essex', you've lost me with the 'bi-focals' analogy ??.


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