Excellent service from DCC Supplies

What do you want from a model railway shop?
UrbanHermit
Posts: 284
Joined: Wed Jul 09, 2008 11:18 am
Location: Back of beyond, South Wales (Isn't it?)

Excellent service from DCC Supplies

Postby UrbanHermit » Tue Dec 06, 2011 9:35 am

Yesterday morning I ordered some bits and bobs, mostly to do with soldering, from DCC Supplies. The delivery option I chose was ordinary 1st class post, and it said delivery would be in 2-3 working days. Fair enough, I thought.

Even the barrage of e-mails that descended upon me later the same day (welcome message, card receipt, order acknowledgement, order update) didn't prepare me for the surprise of receiving the parcel this morning, less than 24 hours after I'd placed the order. I am impressed.
"I fell out of favour with heaven somewhere, and I'm here for the hell of it now." (Kirsty MacColl)

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fratton
Posts: 325
Joined: Wed Feb 10, 2010 9:15 pm

Re: Excellent service from DCC Supplies

Postby fratton » Thu Dec 15, 2011 3:27 am

ive ordered three decoders from them in the early hours of thursday morning (payday) and they have all three arrived on my doorstep friday morning well packaged,,,,,,,, and i shall be ordering more in the future from them,,,

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Essex2Visuvesi
Posts: 2357
Joined: Thu Aug 28, 2008 4:51 pm
Location: Finland, Finland, Finland!

Re: Excellent service from DCC Supplies

Postby Essex2Visuvesi » Thu Dec 15, 2011 6:04 am

yes, I concur, excellent service and I'll add my reasons for using them

1 website inventory is live... If it says its in stock it is
2 Staff who know what they are talking about very helpful when answering both the telephone and emails
3 Communications regarding orders are clear and unpdated at every stage of the process
4 Keen prices. You might find things cheaper elsewhere but never by much.
5 Postage prices. Always very reasonable, even when posting overseas.
Si quam primum vos operor non successio , impono

The only stupid question is the one I didn't ask

Proud member of the OAM
(Order of the Armchair Modeller

Tricky Dicky
Posts: 204
Joined: Tue May 03, 2011 10:01 pm

Re: Excellent service from DCC Supplies

Postby Tricky Dicky » Fri Dec 23, 2011 4:13 pm

Another example of excellent service here. I got an e-mail that the Lenz USB/LAN interface was in stock, 12 hours later my order was being delivered. Well done, DCC Supplies!

Richard

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Essex2Visuvesi
Posts: 2357
Joined: Thu Aug 28, 2008 4:51 pm
Location: Finland, Finland, Finland!

Re: Excellent service from DCC Supplies

Postby Essex2Visuvesi » Fri Feb 03, 2012 7:37 am

Another Success story

Ordered Sunday afternoon good despatched Monday, arrived here in Finland Thursday morning :)

Will be burned fingers at the weekend as I experiment with lighting :D
Si quam primum vos operor non successio , impono

The only stupid question is the one I didn't ask

Proud member of the OAM
(Order of the Armchair Modeller


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