New Railway Modellers Shop

What do you want from a model railway shop?
midland_red
Posts: 26
Joined: Sun Jul 21, 2013 12:41 pm

Re: New Railway Modellers Shop

Postby midland_red » Tue Jul 26, 2016 4:54 pm

Once again I have had great service from the NRM shop. Ordered items yesterday afternoon, received Interlink tracking details last night and parcel duly arrived when stated and in perfect condition.

A lot of online retailers could learn a lot from NRM shop for truly great service.

Trevor.

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Bufferstop
Posts: 10651
Joined: Thu Mar 11, 2010 12:06 pm
Location: Bottom end of N. Warks line

Re: New Railway Modellers Shop

Postby Bufferstop » Thu Sep 22, 2016 11:45 pm

Another reminder to all not to overlook New Railway Modellers Shop when searching for something. I'd done a half-hearted Ebay search for spare buffers for the Hornby J94. One had come unscrewed on one of my two J94s and where it fell out lord only knows, all I could find was the nut. Just got the NRM Shop news-letter clicked on Hornby Spares and there it was. Pack ordered.
Growing old, can't avoid it. Growing up, forget it!
My Layout, My Workbench Blog and My Opinions

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kiwitram
Posts: 374
Joined: Tue Apr 20, 2010 7:11 pm
Location: England

Re: New Railway Modellers Shop

Postby kiwitram » Sun Sep 25, 2016 12:08 pm

I'm a little concened about an order from NRMS. Having placed the order eleven days ago, and received an email informing me of my order being despatched, I'm still waiting for my items...

Of course this could possibly be down to Royal 'Snail' Mail- it does seem to be very selective as to where receives the best paced postage- although given that I'm near Brighton (alright, I'm in Hastings but my nearest BIG postage depots are surely Ashford, Brighton or Tonbridge) I would have expected to have my items here now. I'll wait until next weekend and see what happens. Maybe I just didn't pay attention to the postage options when I ordered.

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glencairn
Posts: 2533
Joined: Sat Aug 30, 2008 6:09 pm
Location: Both sides of the Border

Re: New Railway Modellers Shop

Postby glencairn » Wed Sep 28, 2016 6:42 pm

kiwitram wrote:I'm a little concened about an order from NRMS. Having placed the order eleven days ago, and received an email informing me of my order being despatched, I'm still waiting for my items...

Of course this could possibly be down to Royal 'Snail' Mail- it does seem to be very selective as to where receives the best paced postage- although given that I'm near Brighton (alright, I'm in Hastings but my nearest BIG postage depots are surely Ashford, Brighton or Tonbridge) I would have expected to have my items here now. I'll wait until next weekend and see what happens. Maybe I just didn't pay attention to the postage options when I ordered.


Not that I am defending Royal Mail, but on more than one occasion I have ordered goods from firms and they have stated 'It is in the post'. Having contacting the said companies of not receiving the goods, lo and behold the parcels arrived within the next two days. The post mark was of the day I contacted them!

Glencairn
To the world you are someone. To someone you are their world.

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kiwitram
Posts: 374
Joined: Tue Apr 20, 2010 7:11 pm
Location: England

Re: New Railway Modellers Shop

Postby kiwitram » Wed Sep 28, 2016 7:01 pm

glencairn wrote:on more than one occasion I have ordered goods from firms and they have stated 'It is in the post'. Having contacting the said companies of not receiving the goods, lo and behold the parcels arrived within the next two days. The post mark was of the day I contacted them!


That's happened to me a few times, as well. We'll see what happens. I emailed the other day just to say it had been practically a fortnight, and was promptly told that if it isn't with me by the beginning of next week it'll most likely be marked as a lost item. I didn't think to ask as to whether I could have a refund or not. Somehow I doubt it. All that hassle to save me time; really, I should have just taken the 20 minute walk across Hastings to one of the few model shops we're still blessed with.

Alex

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alex3410
Posts: 3329
Joined: Wed Nov 14, 2012 4:39 pm
Location: Essex

Re: New Railway Modellers Shop

Postby alex3410 » Wed Sep 28, 2016 8:59 pm

if it does not arrive you will be entitled to a refund or replacement

i am sure they will sort it out & are probably just hoping it will arrive in the meantime.

kebang
Posts: 417
Joined: Fri Jun 13, 2008 11:59 am
Location: Bohol, Philippines

Re: New Railway Modellers Shop

Postby kebang » Thu Sep 29, 2016 3:08 am

It's a shame that this shop only posts to Europe. On a couple of occasions I've found items in the store which I wanted - but they don't offer postage outside of Europe so I've had to purchase elsewhere. ( I live in The Philippines)


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