New Railway Modellers Shop

What do you want from a model railway shop?
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S_Jay
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New Railway Modellers Shop

Postby S_Jay » Tue Oct 28, 2008 8:06 pm

Hi all,

I just wanted to point out what great service I got from the Shop that pays for all this. (I think)

Yesterday morning I ordered a DVD and video game from Amazon, first class.
A little while later I ordered the last bits of my Thomas layout.

This morning around 10am, a brown paper box arrived with my Hornby parts! I'm still waiting on Amazon to deliver.

Great service, great price I shall be using them again.


:) :D ;)
My Layout, My world, My rules, if that's ok?
My layout with no progress http://www.newrailwaymodellers.co.uk/Forums/viewtopic.php?t=14866
My other layout with progress http://www.newrailwaymodellers.co.uk/Forums/viewtopic.php?f=22&t=18394

CPR 2860
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Joined: Fri Jun 06, 2008 7:40 pm

Re: New Modellers Shop - Great service

Postby CPR 2860 » Tue Oct 28, 2008 8:55 pm

I wanted to order some freight stock from New Modellers Shop, but, for some reason they do not ship to North America!! :shock: :shock:

Andy,
Burlington, Ont.

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PTmodeller
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Location: Preston, Lancashire.

Re: New Modellers Shop - Great service

Postby PTmodeller » Wed Oct 29, 2008 6:39 pm

Can you blame them?

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Essex2Visuvesi
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Re: New Modellers Shop - Great service

Postby Essex2Visuvesi » Fri Oct 31, 2008 12:52 am

CPR 2860 wrote:I wanted to order some freight stock from New Modellers Shop, but, for some reason they do not ship to North America!! :shock: :shock:

Andy,
Burlington, Ont.


Im sure if you drop them an email they may be able to help

I shall be using them on my return from hols for some scenic bits and lighting. Sadly there is not much N Gauge gear on there :(
Si quam primum vos operor non successio , impono

The only stupid question is the one I didn't ask

Proud member of the OAM
(Order of the Armchair Modeller

CPR 2860
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Joined: Fri Jun 06, 2008 7:40 pm

Re: New Modellers Shop - Great service

Postby CPR 2860 » Mon Nov 03, 2008 8:44 pm

States in T&C, no shipments to Canada/USA. :?

Andy.
Burlington, Ont.

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S_Jay
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Re: New Modellers Shop - Great service

Postby S_Jay » Tue Nov 04, 2008 8:24 am

Might be a commercial thing. Not allowed to sell Hornby kit to the US/Canada.

Still works great for us in the UK :)
My Layout, My world, My rules, if that's ok?
My layout with no progress http://www.newrailwaymodellers.co.uk/Forums/viewtopic.php?t=14866
My other layout with progress http://www.newrailwaymodellers.co.uk/Forums/viewtopic.php?f=22&t=18394

beamends
Posts: 40
Joined: Tue Mar 25, 2008 12:27 am

Re: New Modellers Shop - Great service

Postby beamends » Tue Nov 04, 2008 1:07 pm

CPR 2860 wrote:States in T&C, no shipments to Canada/USA. :?

Andy.
Burlington, Ont.


Insurance probably - our policy specifically excludes sales to the US, on pain of cover being terminated.

Cheers
Richard
I have become.......comfortably numb

CPR 2860
Posts: 26
Joined: Fri Jun 06, 2008 7:40 pm

Re: New Modellers Shop - Great service

Postby CPR 2860 » Tue Nov 04, 2008 7:42 pm

OK, if it is insurance, why do other model shops have no restrictions shipping to North America? :|

Andy,
Burlington, Ont.

beamends
Posts: 40
Joined: Tue Mar 25, 2008 12:27 am

Re: New Modellers Shop - Great service

Postby beamends » Tue Nov 04, 2008 8:33 pm

CPR 2860 wrote:OK, if it is insurance, why do other model shops have no restrictions shipping to North America? :|

Andy,
Burlington, Ont.


They are prepared to pay the premiums I expect. I'm not saying that this is certain, only that that has been my experience. The company we insure with is one third of the cost of the next cheapest for Product Liability cover. I never followed it up with other insurers I had quotes from, but it could be that they too would be cheaper with that exclusion, I don't know. Just in case anyone thinks Product Liability is irrelevant to model railways, just think what would happen if a small child managed to choke on a small removable component - unlikely admittedly, but then that's what insurance is all about.

I will shortly be looking for cover for a model railway venture, so I'll know more then.

Cheers
Richard
I have become.......comfortably numb

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Essex2Visuvesi
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Joined: Thu Aug 28, 2008 4:51 pm
Location: Finland, Finland, Finland!

Re: New Modellers Shop - Great service

Postby Essex2Visuvesi » Thu Nov 06, 2008 7:46 am

Any reason why someone on here could not post on for him? take a few more days but if you really want something....
Si quam primum vos operor non successio , impono

The only stupid question is the one I didn't ask

Proud member of the OAM
(Order of the Armchair Modeller

CPR 2860
Posts: 26
Joined: Fri Jun 06, 2008 7:40 pm

Re: New Modellers Shop - Great service

Postby CPR 2860 » Thu Nov 06, 2008 8:01 pm

No need for that, I found what I wanted at Holt's. I placed my order Oct. 28 & was delivered Nov. 04! :D

Just seems it is not fair for New Modeller's Shop to lose out on an order, just for insurance regulations. :x

Andy,
Burlington, Ont.

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Class 66
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Re: New Modellers Shop - Great service

Postby Class 66 » Sun Nov 16, 2008 8:56 pm

Just ordered some stuff from NMS. Lets see what happens!

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Class 66
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Joined: Fri Aug 22, 2008 7:57 pm

Re: New Modellers Shop - Great service

Postby Class 66 » Tue Nov 18, 2008 4:47 pm

Got it today! Really great delivery times guys!!

Wasn't expecting it until friday. I'd better get to work!

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saslord
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Re: New Modellers Shop - Great service

Postby saslord » Fri Dec 19, 2008 8:22 pm

I am glad you guys like our service. We do put a lot of effort in to good customer service.

THE US CANADA restriction is an insurance issue. Some insures will not touch you if you have ever sent something to the US or Canada because of the culture of suing for anything.

Your current insurer is liable for any item you have sent in the past including ones that were sent before they became your insurer.

I will be looking into changing my insurer to one that will cover the US and CANADA next year.

I was told by the insurer that I also could not knowingly sell an item to someone in the UK knowing it will be shipped to the US or CANADA.

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SirMeliot
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Re: New Modellers Shop - Great service

Postby SirMeliot » Fri Dec 19, 2008 8:37 pm

saslord wrote:THE US CANADA restriction is an insurance issue. Some insures will not touch you if you have ever sent something to the US or Canada because of the culture of suing for anything.

For an example of what you can be sued for in the US check this out.


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