dcctrainautomation - bust?

What do you want from a model railway shop?
Herri
Posts: 9
Joined: Mon Feb 22, 2021 7:10 pm

dcctrainautomation - bust?

Postby Herri » Thu Dec 23, 2021 11:57 am

Does anybody know if dcctrainautomation are still trading?
I ordered a loco back in March and paid for it. Bachmann haven’t delivered, which isn’t their fault, but they don’t answer their mails. I’ve tried to phone but just get the answer machine. Even tried Whatsapp but no avail.
This had been going on for months now, yet their website is still up there.

Dad-1
Posts: 6745
Joined: Sun Aug 24, 2008 8:05 pm
Location: Dorset - A mile from West Bay.

Re: dcctrainautomation - bust?

Postby Dad-1 » Thu Dec 23, 2021 2:24 pm

Sorry never used them, not even a supplier that would have come to my mind
should I be wanting anything. As you say Website is there with no hints of problems.

Geoff T.
Remember ... I know nothing about railways.
viewtopic.php?f=22&t=32187 and Another on viewtopic.php?f=22&t=28436&start=60&st=0&sk=t&sd=a

User avatar
centenary
Posts: 241
Joined: Thu Sep 03, 2009 3:08 pm

Re: dcctrainautomation - bust?

Postby centenary » Thu Dec 23, 2021 3:51 pm

Herri wrote:Does anybody know if dcctrainautomation are still trading?
I ordered a loco back in March and paid for it. Bachmann haven’t delivered, which isn’t their fault, but they don’t answer their mails. I’ve tried to phone but just get the answer machine. Even tried Whatsapp but no avail.
This had been going on for months now, yet their website is still up there.


Well they posted on their blog on 10 December 2021. If you paid by credit card or paypal, you're out of date to take any action via them now. Think you're just going to have to sit on the phone to them or, depending how much is at stake, use the Small Claims Court.

Mike Parkes
Posts: 832
Joined: Sat Sep 01, 2007 8:25 pm

Re: dcctrainautomation - bust?

Postby Mike Parkes » Thu Dec 23, 2021 6:22 pm

Certainly in existance - just bought a pack of point motors with an accessory decoder from them for a new layout, then subsequently decided that the layout would be dc not DCC so got an instance response to an email to a request of can I return the accessory decoder. Did have to follow up on when where they going to issue the refund but that was dealt with immediately. Are you quoting the order number ?


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